Due to worldwide anger over the death of a dog, United Continental Holdings Inc. no longer has animal transportation services. There have also been other reported mistakes when it came to the handling of people’s pets.
A review will be in place until the first of May for the process of its PetSafe program. This includes the breed of dogs it will allow. Until then, United Airlines will honor the currently existing reservations. However, they will not be accepting new accommodations for placing pets in the cargo hold.
Changes may be on the horizon for safer pet travel
After an entire week of public backlash to the incidents involving pets, United declared this new move. The reason for this change, the death of a French bulldog in an overhead bin, was not the only disaster as of late. Although there was no death, a German shepherd who was supposed to go to Kansas, accidentally wound up in Japan. John Kennedy, a U.S. senator, stated that the airline’s track record for pet handling was inexcusable. More so, records show that out of the 24 deaths on major airlines, 18 of them were through United.
CFRA analyst Jim Corridore stated that the fundamental issue is how much United has strayed from their high standards of customer service. Corridore maintains his recommendation to hold the airline’s shares. As of Tuesday, the share upped 35 cents, 0.5% to $70.48. This year, United is up 4.6%. This passes the 1.6% rise by the Standard and Poor’s 500 index.
The Petsafe services only work for animals in the freight compartment. Therefore, different procedures for the program would not have aided in protecting the bulldog who died in the passenger cabin. Starting April, United announced a solution to begin using brightly colored tags to spot in-cabin pets. The suspension of Petsafe will not affect those animals.
Another issue United will look into under Petsafe is which pets they will accept, according to a representative of the airline. Before these investigations, United had been welcoming dogs such as the snub-nosed breeds. Unfortunately, these breeds and more have a notably higher possibility of death or injury.